At CrossFit Turmoil, we recognise the importance of protecting your personal information. We are also subject to a range of laws including the Privacy Act, which imposes regulations for the collection, use and disclosure of personal information, plus other matters including data quality and security, openness, access and correction. This document sets out our policy on the handling of personal information.
Why does CrossFit Turmoil collect personal information?
We collect, hold, use and disclose personal information to operate our business. This includes providing and improving our services, operating our member training and engagement programs, maintaining and updating our records, communicating and managing our relationships with customers, recruiting, training and managing staff, protecting our lawful interests. We may not be able to do these things without your personal information. For example, we may not be able to communicate with you or fulfil your membership and engagement successfully. We may provide marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages (eg. email), online (including websites and mobile apps) and other means, unless you opt out or we are subject to legal restrictions. If you wish to opt out, please follow the instructions in the relevant marketing communication or contact us as set out below.
What personal information do we collect?
The types of personal information we collect may include name, contact details, login credentials, payment details, purchase history and preferences and interests regarding our services and your training and health history. We also collect personal information about your dealings with us, including from records of any contact we have with you by telephone, email or online.
How do we collect personal information?
We may collect personal information about you in a number of ways including in our gym facility, by telephone, post and email, through our website and social media, from public sources (including the Internet) and from third parties including those described below under ‘Who do we share personal information with?
Who do we share personal information with?
We may exchange your personal information with our service providers including providers of data storage, auditing, accounting, legal, business consulting, mail and delivery, member/customer contact, marketing, data processing, data analysis, document management, research, investigation, insurance, website and technology services.
How do we store and secure personal information?
We implement a range of measures to protect the security of personal information, including – depending on the circumstances – firewalls, encryption, password protection, locked storage units and premises access restrictions. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. CrossFit Turmoil does not store any credit card details within the CrossFit Turmoil website or databases. Pending payments are processed via Zen Planner once authorised. All payments are processed via a 128bit SSL connection to Zen Planner.
How can you access and update your personal information?
It is your right under privacy law to ask for access to or updating of any of your personal information that may be held by us, except in some limited circumstances. Please see our contact details below. In many cases, we can assist you promptly and informally with these requests. In other cases, we may seek to verify your identity and ask you to make your request in writing.
How can you contact us about privacy?
You can also contact us with any queries about privacy.
Contact: Frank Agresta Phone: 0423 472 891
Mail: 122 Gaffney St, Coburg North VIC 3058
If you raise any concerns about how we have handled your personal information, we may request additional details from you, and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.
For further information regarding the Privacy Act, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
CrossFit Turmoil ABN 38 268 796 519